We find what’s missing.

Khoj is a customer-experience studio in Kolkata. We find the gaps in how your business runs, then build what closes them.

Start a project See how we think
What ‘fixed’ tends to look like
~40 hrs/mohours back to your team
6 tabs → 1one source of truth
weeks → daysbuilt and shipped faster

Names and full case studies are on the way. Most are still mid-build, the good kind of busy.

01The thesis

02The method

Three moves, in order.
Search, find, build.

01

Search

To look with care, over time.

We do not start with a brief. We embed for a week. We sit with your team, your customers, and your data, and ask the questions most agencies skip.

02

Find

To name the specific shape.

We name the real problem, not the presenting one. One claim, one page. Here is what is broken. Here is the leverage. Here is what we will build, and why.

03

Build

To ship, in the browser, live.

One of us designs in the browser and commits code. The other runs the review, the client loop, the ops. The thing you see on Friday is the thing running on Monday.

03The directions

Once we name it,
we build in three directions.

We call it Surface

Brand & presence

How your brand is seen, from the shelf to the WhatsApp reply, as one surface.

Brand, websites, packaging, social.

We call it Spine

Workflow systems

The structure that holds the business up and moves it. We replace the spreadsheet before your team quits it.

Internal tools, dashboards, order and inventory systems.

We call it Sense

AI in workflow

AI that reads, drafts and flags, so your team stops doing the boring half of the job.

Document intelligence, drafting, decision support.

04The system

One studio.
Every capability, wired together.

  1. We dig in first

    We spend a week inside your business first. The brief comes from what we find, not a form.

  2. We speak both sides

    Your shop floor and storefront speak different languages. We are fluent in both.

  3. We build all of it

    Brand, software and AI under one roof. One team, instead of stitching three agencies together.

  4. We stay one team

    One small team, from the first question to what runs on Monday. No handoffs, no telephone game.

01
05The fluency

One business, two languages.
We’re fluent in both.

The shop floor and the storefront speak differently. We build for both, in one system.

For the factory floor

Tools that work on the floor.

Built for your shop floor, not a developer's laptop. No login screens, no English-only menus, no training day. Your staff just tap what they need and get back to the work.

For the operator between

One view, both sides.

Production on one side, sales on the other, usually in two systems that never talk. We put both on a single screen, refreshed every morning, so the person in the middle stops doing the maths by hand.

For the customer-facing brand

One brand, shelf to WhatsApp.

The box, the website, the WhatsApp reply: a customer should feel one brand, not three. We make every touchpoint look and sound like the same shop, wherever they happen to meet you.